End-User Affairs: Half Yearly Report (July – December 2021)

This report provides an analysis of the complaints received by the Authority during this period. In total, the MCA received 85 complaints. 98% of the complaints received were closed within 20 working days. The complaints lodged with the Authority during this period, related predominantly to quality of service followed by billing and charges issues. During this period the Authority also received 276 requests for information.