Publicly Available Electronic Communications Services Support Channels

In an ever more interconnected world, consumers are becoming increasingly dependent on internet, TV, fixed and mobile services.  Whenever they encounter any difficulties with their services, consumers expect to have easy access to their service provider's support channels and to obtain prompt redress.

Along the years, service providers invested heavily in providing any array of support channels to improve their services and to retain existing customers.  The different support channels offered include telephony, chat, outlets and email support.

In today's fast paced world, we recognise the benefit that consumers may achieve from having access to a comparative table on the different support channels made available by service providers.  This information is being published in the attached document.​