Postal Services - Households' Perception Survey 2023

The MCA is hereby publishing the findings of a survey gauging consumer perceptions based on their experience in purchasing postal services provided in Malta. Survey was conducted between November and December 2023. Key themes investigated include expenditure on postal services, number of letters and parcels received and sent by households domestically and internationally, use of parcel lockers and the number and nature of complaints. EMCS Advisory Ltd conducted the survey on behalf of the MCA through telephone interviews, lasting approximately 20 minutes, with a total of 501 randomly selected households participating. Each respondent identified as the individual primarily responsible for handling mail in their household. The contractor ensures respondents' identities remain confidential, and all pertinent information is presented in aggregate form.