MCA Consumer Perceptions Survey - Usage of mobile telephony services by expats living in Malta

A research study has been commissioned by the MCA in 2019 focusing on the experience of expats in Malta to gauge their experience of local mobile telephony services. The MCA looks at a range of factors including product choices, expenditure on the service, OTT usage and quality of service. The survey falls within the broad scope of the MCA’s market research initiative, whereby perception surveys are carried regularly every two years in order to engage with local businesses and end-users on their experience with local telecoms and postal services. This study’s engagement with Malta’s expat community widens the MCA’s insight to diagnose the performance of local service providers.